Location: Edmonton, AB
Company: Lightform

About Lightform

LightForm is a team of design-driven sales and support staff who help Canada's interior design and architecture professionals light their residential, commercial, and hospitality projects. We are the Canadian partner for more than 30 top modern lighting manufacturers from Europe and North America, and our clients include some of the country’s most innovative design and architecture firms. Our showrooms in Toronto, Vancouver, Edmonton, and Calgary showcase unique, exclusive, and iconic collections of modern architectural and decorative lighting from around the world and serve as an exciting event space for designer visits, parties, and educational sessions.

If you’re a new or recent graduate who enjoys solving problems, organizing information, and supporting teams, this role offers a strong foundation for your career.

The Opportunity

As an Operations Support Coordinator, you will play a key role in keeping our internal operations running smoothly. You’ll support daytoday activities, assist with process improvements, and help ensure our teams have what they need to succeed. This role provides broad exposure to business operations, HR support, vendor coordination, and administrative functions.

What You’ll Do

• Support daily operational activities across purchasing, logistics, and shipping and receiving
• Coordinate with vendors, service providers, and internal teams
• Help streamline processes and contribute to operational improvements
• Prepare reports, track data, and support project coordination
• Step in where needed to support a collaborative, fastmoving team

Who You Are

• A new or recent graduate from a college or university program in business, communications, supply chain, or related field
• Organized, detailoriented, and eager to learn
• Comfortable managing multiple tasks and shifting priorities
• A clear communicator who enjoys working with people
• Techsavvy and curious about improving systems and processes
• Someone who thrives in a supportive, growthoriented environment

Nice-to-Haves

• Experience with Microsoft and ERP tools
• Exposure to operations, or administrative work through internships or parttime roles
• Interest in process improvement, data organization, or workflow design

What We Offer

• A supportive environment designed for earlycareer growth
• Opportunities to learn across multiple operational functions
• Mentorship from experienced leaders
• A collaborative culture where your ideas are valued
• Competitive compensation and benefit

You will also support the Operations Manager,  Accounting, and Customer Service team with purchase information changes and other financial nuances as they relate to product purchasing. Our ideal candidate will have excellent communication and time management skills with a keen eye for detail. An ability to manage and interpret complex data is critical.

Responsibilities:

• Create and send purchase orders within Lightforms ERP system

• Communicate with vendors for order confirmations, shipping dates, package details, and ready-to-ship dates

• Communicate with accounting departments to confirm deposits, balance of payments, or pending invoices/dues

• Arrange for shipping from vendors and fulfill the orders

• Communicate and coordinate with brokers for customs clearance

• Arrange shipping from LightForm stores to clients

• Provide LightForm Sales Reps with shipping quotes

• Contact vendors for latest price lists and updates

• Calculate freight costs on item landed costs

• Respond to emails and tasks as quickly as possible

• Negotiate with freight forwarders for better rates

• Work with LightForm Customer Service on Returns, VRMAs, and RMAs

Qualifications:

• 1 year of experience with purchasing both domestic and foreign

• Experience with NetSuite or a similar ERP system

• Experience shipping with FedEx and other (inter)national carriers

• Experience with and knowledge of customs procedures

• Excellent computer skills 

• Excellent verbal and written communications skills

• Excellent negotiation skills

• Ability to work independently and with a team

• Strong organization skills and attention to detail

• Knowledge and proficiency with inventory management software

• Ability to communicate in Spanish or Italian considered an asset

Compensation:

LightForm offers a competitive total compensation package and looks to provide developmental opportunities for our employees whenever possible.

About LightForm:

LightForm is a young and dynamic team of design-driven sales and support staff who help Canada's interior design and architecture professionals light their residential, commercial, and hospitality projects. We are the Canadian partner for more than 70 top modern lighting manufacturers from Europe and North America, and our clients include some of the countries  most innovative and exciting design and architecture firms. Our showrooms in Toronto, Vancouver, Edmonton, and Calgary showcase some of the most unique, exclusive, and iconic collections of modern architectural and decorative lighting from around the world and serve as an exciting event space for designer visits, parties, and educational sessions.

What You’ll Do

• Develop and maintain relationships with architects, designers, specifiers, and key clients.

• Manage projects from specification through order, ensuring smooth handoff to coordination teams.

• Proactively grow the territory by identifying new business opportunities.

• Present products in client meetings, showrooms, and industry events.

• Consistently meet or exceed sales targets.

• Travel within Quebec (primarily Montreal and Quebec City, with some Ottawa as needed).

What We’re Looking For

• 3–5+ years of proven sales experience in lighting, furniture, or a related design industry.

• Strong existing network in Quebec’s A&D community.

• Demonstrated track record of hitting or surpassing sales quotas.

• Excellent presentation and relationship-building skills.

• Fluent in French and English (written and spoken).

• Comfortable with CRM tools, pipeline management, and reporting.

Why Join Us

• Represent some of the most respected lighting brands in the industry.

• Be part of a collaborative team with offices/showrooms across Canada.

• Competitive salary, commission, and benefits package.

• Opportunity to shape and expand our presence in the Quebec market.

  _______________________________________________________________________________________________________________________________________________________________________________________________________________________________

  Nous recherchons un professionnel des ventes ayant de solides liens avec la communauté d’architecture et de design (A&D) au Québec. Le rôle consiste à développer des relations, générer des spécifications et accroître les ventes de marques d’éclairage haut de gamme à travers la province.

  Responsabilités

  • Développer et maintenir des relations avec les architectes, designers, prescripteurs et clients clés.

  • Gérer les projets depuis la spécification jusqu’à la commande, en assurant une transition fluide avec les équipes de coordination.

  • Identifier de nouvelles opportunités d’affaires pour accroître la part de marché.

  • Présenter les produits lors de rencontres clients, en salle de montre et dans le cadre d’événements de l’industrie.

  • Atteindre et dépasser les objectifs de vente fixés.

  • Effectuer des déplacements au Québec (principalement Montréal et Québec, avec certaines visites à Ottawa au besoin).

  Profil recherché

  • 3 à 5 ans et plus d’expérience avérée en ventes dans le domaine de l’éclairage, du mobilier ou d’une industrie connexe du design.

  • Solide réseau déjà établi dans la communauté A&D du Québec.

  • Historique démontré d’atteinte ou de dépassement des objectifs de vente.

  • Excellentes habiletés en communication, présentation et développement de relations.

  • Maîtrise du français et de l’anglais, à l’oral comme à l’écrit.

  • À l’aise avec les outils CRM, la gestion de pipeline et la production de rapports.

  Ce que nous offrons

  • La possibilité de représenter des marques d’éclairage reconnues et respectées à l’international.

  • Un environnement collaboratif avec des bureaux et salles de montre partout au Canada.

  • Salaire compétitif, commissions et avantages sociaux.

  • L’opportunité de contribuer activement à l’expansion de notre présence sur le marché québécois.

This full-time role offers the opportunity to leverage your design, lighting, or furniture background while working closely with Edmonton’s design community and retail clientele. As a natural leader with strong interpersonal skills, you will oversee showroom operations, guide a sales support team, and drive sales performance while maintaining an inspiring, design-driven environment.

What You’ll Do

As Showroom Lead, your day-to-day responsibilities will include:

• Leading and mentoring the showroom sales team to achieve sales targets

• Strategy and procurement of inventory, and creating tasteful and engaging lighting and furniture displays

• Maintaining high standards for showroom organization, cleanliness, and overall presentation

• Welcoming showroom visitors and understanding the intent and scope of their projects

• Building and nurturing strong relationships with residential and commercial interior designers

• Presenting product features and benefits clearly and confidently, guiding clients in selecting products best suited to their functional, aesthetic, and budgetary needs

• Preparing clear, accurate, and professional visual proposals and quotations

• Following up with clients via email, phone, and in-person interactions

• Coordinating with the Customer Service team to resolve product, delivery, or order-related issues

• Participating in vendor-led product knowledge and training sessions

• Organizing and supporting showroom events, launches, and educational presentations

• Staying informed on product applications, technical services, and competitive market activity
  
  

What You Bring

You will be successful in this role if you:

• Demonstrate strong leadership skills and have prior management experience
  
  

• Are stylish, personable, confident, and genuinely enjoy working with people
  
  

• Have a strong eye for design and feel comfortable advising clients and designers
  
  

• Are curious, proactive, and committed to ongoing product learning
  
  

• Are organized, reliable, and take pride in your work and environment
  
  

• Are hands-on and comfortable assisting with physical showroom upkeep and installations when needed
  
  

• Thrive in a team environment and enjoy taking on new challenges
  
  

• Consistently meet or exceed monthly sales targets
  
  

• Actively participate in industry events, trade shows, and professional development opportunities
  
  

Skills & Experience

Our ideal candidate will have:

• A minimum of 5 years experience in sales and/or management within the design industry (lighting, furniture, interior design or related fields). Sr. Interior Designer is preferred
  
  

• A post-secondary degree or certificate in Interior Design, Interior Architecture, Lighting Design, or Business Administration or equivalent practical industry experience with demonstrated product knowledge
  
  

• Strong problem-solving skills and the ability to propose effective solutions for clients
  
  

• High attention to detail and comfort working with complex information
  
  

• Excellent written and verbal communication skills
  
  

• Proficiency with Microsoft Office or Google Workspace, and CRM/contact management tools, Sketch-Up, Canva, AutoCAD
  
  

Support, Compensation & Growth

You will be supported by our Vice President of Sales, National Sales Director, Regional Sales Manager, as well as our Marketing and Accounting teams. Flexibility is required, as occasional evening events, trade shows, or industry functions may impact regular hours.

LightForm offers a competitive compensation structure including base salary plus commission, commensurate with experience, as well as a comprehensive benefits package for all full-time employees.

If you are serious about building a long-term career in the design industry, LightForm offers a rare opportunity for advancement while collaborating with some of Canada’s most respected design professionals.

About LightForm

LightForm is a design-driven team of sales and support professionals serving Canada’s leading interior design and architecture firms. We represent over 200 premier lighting and furniture manufacturers from Europe and North America, supporting residential, commercial, and hospitality projects nationwide.

With showrooms in Toronto, Vancouver, Edmonton, and Calgary, LightForm showcases some of the world’s most iconic architectural and decorative lighting collections while serving as dynamic spaces for events, education, and community engagement.

As an integral part of our team, our Customer Service Representative is responsible for managing customer service cases and communicating with clients and suppliers to ensure cases are successfully closed while maintaining a good relationship with clients and vendors with a high degree of client satisfaction while mitigating losses to the company.

Daily responsibilities include:

• Reviewing and documenting new customer service cases via phone and email

• Communicating with clients throughout the duration of their case; letting them know about next steps while managing expectations

• Soliciting and filing all documentation required for successful case submissions and future reference (photos, receipts, correspondence, etc.)

• Maintaining accurate and thorough case documentation at all times

• Reviewing open cases daily and following up with all case stakeholders on a regular basis

• Building positive relationships and partnerships with our vendors and clients

• Communicating with vendors, sales representatives, and customers to determine cost-effective solutions acceptable to all stakeholders

• Managing the implementation of customer service solutions and ensuring accurate and detailed record-keeping

• Monitoring Customer Service issue types and presenting summary reports to management

• Create accurate and thorough documentation for use by Accounting and Purchasing teams

• Managing and coordinating Return Authorizations

• Continuously looking for ways to improve upon current processes and policies 

• Monitoring customer service best practices to ensure company policies align with industry standards 

• Performing preventative maintenance

You will succeed in this role if you:

• Are an excellent verbal and written communicator 

• Are highly organized, detail-oriented, and manage time effectively

• Keep meticulous documentation and love implementing organizational processes

• Have an aptitude for problem-solving; ability to determine solutions for customers

• Embrace opportunities to communicate and collaborate with sales and operations teams

• Can work with and assess complex data

• Thrive in a high pressure, fast-paced environment

• Genuinely enjoy helping people while upholding company policies

• Are results-oriented and able to work both independently and within a team environment

• Understand realities of working with high-end clientele

• Welcoming showroom visitors and learning about the reason behind their visit

• Helping people select and review products best suited to their project needs

• Communicating product features and benefits in an engaging manner

• Developing clear and effective written proposals, layouts and quotations

• Connecting and following up with customers through email, telephone, and in-person interactions

• Providing our Customer Service team with necessary information to resolve any product or delivery issues

• Ensuring showroom appearance is maintained by upholding merchandising, cleanliness, and organizational standards

• Participating in Product Knowledge sessions with our vendors

• Participating in showroom events as needed

You will succeed in this role if you:

• Are a natural people person and love working with people

• Have a keen eye for design and feel comfortable advising people

• Are a fast learner and do your homework about the products you're selling

• Are organized, punctual, reliable, and take pride in your work

• Are a positive team player and love a challenge

• Keep abreast of product applications, technical services, and competitive activities

• Participate whenever possible in industry events and activities, educational opportunities

• Consistently meet or exceed monthly sales targets

Our ideal candidate will have the following skills and experiences:

• Two years minimum experience in retail sales relevant to the design industry e.g., lighting, furniture, interior design

• A post-secondary degree/certificate in Interior Design and/or Lighting Design or related

• Practical work experience and an ability to demonstrate a high level of lighting and lighting industry knowledge is also acceptable

• Aptitude for problem-solving; ability to determine solutions for customers

• Detail-oriented with a strong ability to assess and work with complex data

• Excellent verbal and written communication skills

• Proficient in using Microsoft Office / Google Suite, CRM Software. SketchUp, AutoCAD, Canva a plus

You will be supported by our Regional Sales Manager, our Marketing Team, and our Accounting and Operations Teams.

If you are serious about a career in the design industry, you will find that LightForm offers a rare opportunity for career advancement while working with experienced design professionals to create beautiful spaces.

A full benefits package is offered to all full-time employees. Compensation and commission rates are based on experience.

About LightForm

LightForm is a team of design-driven sales and support staff who help Canada's interior design and architecture professionals light their residential, commercial, and hospitality projects. We are the Canadian partner for more than 75 top modern lighting manufacturers from Europe and North America, and our clients include some of the country's most innovative and exciting design and architecture firms. Our showrooms in Toronto, Vancouver, Edmonton, and Calgary showcase some of the most unique, exclusive, and iconic collections of modern architectural and decorative lighting from around the world and serve as an exciting event space for designer visits, parties, and educational sessions.

If so, we have a brilliant career opportunity for you as an Account Executive, based out of our spectacular Edmonton showroom.

This full-time position will provide you with the opportunity to leverage your design and/or lighting background as you work with Edmonton design professionals, helping them light their residential, commercial, and hospitality projects. As a natural people-person, you will develop and maintain strong working relationships with interior designers, architects, electrical engineers, homebuilders, and homeowners, as you help them create lighting plans and source lighting to realize their vision for a space. Your goal will be to become their trusted lighting advisor.

Your average day will see you delivering memorable sales presentations, developing business by connecting with design professionals, and working with Lightforms  internal support staff to prepare estimates, negotiate quotes, and maintain client relationships to ensure highest level of customer satisfaction. Your keen eye for opportunity will transport you around the city and in contact with key decision makers.

Our ideal candidate will have the following skills and qualifications:

• 2-3 years of experience in a competitive sales environment

• Experience in commercial and decorative lighting industry with an emphasis on sales directly to the architecture and design community

• Ability to read design and lighting drawings

• Impeccable communication and time management skills

• Ability to deliver compelling and memorable product presentations to an audience

• Must be a self-starter, capable of working in a fast paced environment with a high degree of independence

• Must be prepared to be outside of the office on sales calls 90% of the time

• Vehicle required

• Design or Business Degree (an equivalent combination of education and experience may be considered)

If you are serious about a career in the design industry, you will that LightForm offers a rare opportunity for career advancement (i.e., to make money!) while working with experienced design professionals to create beautiful spaces.

We are looking for someone who is hungry to learn and make a career in the design world.

Candidates who aspire for a competitive, yet rewarding career in sales will be motivated by the opportunity for advancement and travel to design shows. A full benefits package is offered to all full-time employees. Compensation and commission rates are based on experience.